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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Missing covers after upload
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DVD Profiler Unlimited Registrantzefeer
Registered: 10.02.2004
Registered: March 19, 2007
Portugal Posts: 93
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Greetings. Just downloaded the latest iOS version on both my iPhone and iPad. Uploaded my collection from the iPhone to invelos and then updated on the iPad. The problem is that some covers were not uploaded to the online ant therefore not downloaded to the iPad after I sync. Any reason why this happened? Thanks
Beauty is in the eye of the beholder!
DVD Profiler Unlimited RegistrantStar ContributorPieter Kleine
Registered: March 13, 2007
Netherlands Posts: 60
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Had the same thing with downloading to ipad. Solution: new download. Maybe a new upload will fix your problem?
DVD Profiler Unlimited Registrantzefeer
Registered: 10.02.2004
Registered: March 19, 2007
Portugal Posts: 93
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Yesterday after the first upload went wrong with the covers i did a second one and the problem remains. But i'm gonna do it one more time and see what happens.
Beauty is in the eye of the beholder!
DVD Profiler Unlimited Registrantzefeer
Registered: 10.02.2004
Registered: March 19, 2007
Portugal Posts: 93
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I did a new upload from my iPhone and the problem remains. Still missing covers on some titles online and on the iPad after a new download... any guess...
Beauty is in the eye of the beholder!
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Custom covers are not uploaded to DVD Profiler Online.  For a cover to download, it must be in the Invelos online database.  Use the wifi sync option if you need to transfer custom covers.
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantzefeer
Registered: 10.02.2004
Registered: March 19, 2007
Portugal Posts: 93
Posted:
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Sorry Ken i'm lost here... can you explain it how? thanks
Beauty is in the eye of the beholder!
DVD Profiler Unlimited RegistrantStar Contributorruineddaydreams
Registered: Dec. 2, 2002
Registered: March 14, 2007
United States Posts: 1,338
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What Ken is saying is that when you switch your ios devices from syncing over wifi with your DVD Profiler for Windows Desktop program to syncing with the online database instead you are forced to use the cover art that exists in the online database. In this case it sounds like you may have some covers that were added locally and never contributed (either because they are custom and violate rules, or because you just didn't need to for your particular personal application at the time).

If the covers are legitimate scans of the actual covers, you should contribute them to the database via the windows program, and once approved they will appear on your iOS devices.

If the covers are custom covers that would not be allowed in the online database, you should stop syncing with the online collection, and go back to syncing over wifi with the desktop version the way you were before this update.

If you don't want to bother contributing, you should stop syncing with the online collection, and go back to syncing over wifi with the desktop version the way you were before this update.
-JoN
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