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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
iPhone app keeps crashing
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DVD Profiler Unlimited Registrantrokki
Registered: January 24, 2012
New Zealand Posts: 4
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Hi i have just started adding my collection by using the iphone app the i purchased the PC software. Ihave added 320 through the iPhone how ever when i try and sync the collection the iPhone app says connecting and displays a tick besdie that then crashes .How ever i have tried repairing the database as suggested it other posts restarting the iPhone and trying again but still the same.I have DVD Profiler open when i try and have also tried using sync from PC and it gives me the message PC connection timed out. How ever each time i open DVD Profiler my collection seems to have grown by a few movies up to 304 now. Any ideas on what i can do ???

Regards
Movie Lover.
 Last edited: by rokki
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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The database repair only works with profiles that are already in the database on your desktop. If one of the profiles on your iPhone is causing a problem the repair unfortunately won't help a bit.

Try completely closing the app on your phone (removing it from the multitask bar), restarting your phone, restarting DVDP on your PC and then sync again with images turned of (under "more options" after you pressed "Update").
DVD Profiler Unlimited Registrantrokki
Registered: January 24, 2012
New Zealand Posts: 4
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Hi thanks for the advice it made no difference unfortunately. Any other ideas appreciated ?

Regards
Movie Lover.
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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Unfortunately there seems to be a problem with databases that originated on an iOS device. Unless someone else shows up here with a better idea, I would suggest opening a support ticket with Invelos.
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