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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
App Crash and lost collection
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StuDavies
Registered: November 6, 2011
Posts: 2
Posted:
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I was just updating my collection on ipad2, when the app froze and crashed.
Now opening again I have lost my entire collection although they seem to still be in the browse part.

Any suggestions? Really don't want to start again

(don't have a desktop version)
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
Posted:
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Okay, that is weird. It looks like your collection isn't really lost. Otherwise it probably wouldn't show up under "Browse". First check that you are in the right collection (probably "Owned"). With a lot of luck, you simply switched to "Ordered" or "Wishlist" as a result of the crash.

If that doesn't help, try to reboot your iPad. (Hold Standby and Home for several seconds until the Apple logo appears.)

If those two steps don't solve the problem, hope someone has better ideas.

And then there is the radical method:
Every time you sync your iPad with iTunes, you create a backup of the contents of your iPad. You could do this:

- delete iPad
- plug iPad into your computer
- restore from backup

Now everything should be as it was the last time you synced your iPad. Obviously this only works, if you regularly made backups. If you only plugged the device into your computer once to activate it or didn't back it up recently this won't be any help.
StuDavies
Registered: November 6, 2011
Posts: 2
Posted:
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All is not lost!

As soon as I go to add a new DVD to the collection it appears again (thank god)

Although it does seem to be crashing a lot more now.

Cheers for the help though SilentBob
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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Get the free desktop version, sync your database and perform a database repair. That might help with the crashes.

Also completely close the app (remove from multitasking bar) and reboot the iPad.
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