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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Parental control
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DVD Profiler Unlimited Registranthippychic_rn
Registered: May 25, 2007
Posts: 6
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I havent been able to turn off or do anything with parental control on my iPhone. It keeps asking for a password and when I enter the password for my DVD profiler or any others commonly used it says wrong password. I don't remember setting up another password when I got the iPhone app. Please help.
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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When is the app asking for a password?
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantpcondon
Registered: May 20, 2011
Posts: 2
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I have this problem too. It's asking for a password under Settings-Control and Configure- Enable, I'm trying to turn off.

I'm a newb to the iOS version of the software. I'm completely stumped by this one.

Thanks in advance for any assistance you can give me.
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
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If you didn't set a password, simply leave the field blank when asked for a password.
DVD Profiler Unlimited Registrantpcondon
Registered: May 20, 2011
Posts: 2
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No.  Leaving it  blank still yields an "incorrect password" error message.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Did you try the default password for the desktop version of DVD Profiler? The default password for the desktop version is acknowledgement.
My WebGenDVD online Collection
DVD Profiler Unlimited Registrantsababe
Registered: August 5, 2011
Posts: 3
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I had the same Problem on my iPhone. I could resolve it as follows:

1. on desktop version Tool>> options>> parental control "change password" to empty fields, then
still on desktop choose button "remove parental control" and check box "content rating" to "none"

2.  then I changed to the iPhone app and could remove parental control without asking for password.

Now the control seems to be switched off.

However I am wondering, because on iPhone it says "Owned 118 total" but in the collection it shows and says only 117 entries.

Where is the one entry gone?? (Parental control should be switched off.)

Any idea?

Thank you.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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Have you tried a DB Repair in the Desktop app and then re-syncing your collection?
DVD Profiler Unlimited RegistrantDVDCollect737
Registered: November 2, 2011
Posts: 1
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Greetings,

I am running into the same problem on my iPhone.
No password set, none the less it requires a password to switch feature off.
I wanted to get rid of the parental restriction because I thought it might be causing my problems uploading the database onto windows version of software.
Any other ideas how to get around this program error?
Has anybody had this problem solved?

Thanks
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