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| Registered: March 16, 2009 |  Posts: 121 |
| | Posted: | | | | I noticed that if I add text to Notes when the movies are in Ordered and move the movie to Owned then sync to PC, I may lose my Notes. If I enter again whether in PC or iOS, then sync again, the Notes are intact.
I believe Notes should be sticky and synced over to PC whether they were in Ordered or moved to Owned. Can someone try to reproduce this? |
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| Registered: March 10, 2007 |  Posts: 524 |
| | Posted: | | | | I was not able to reproduce. I added notes to a DVD in Owned on the phone. I also added notes to 2 DVDs in Ordered on the phone. One of them I then moved to Owned on the phone. I synched to desktop. All of the DVDs showed in the right categories and when I clicked on DVD then Personalize, I saw the notes on all three.
Can you think of anything else about the situation or did I do something differently than you did?
-Gerri | | | | Invelos Software, Inc. Representative |
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| Registered: March 16, 2009 | | Posts: 121 |
| | Posted: | | | | Hmmm...your sequence seems right so I wonder if it's random. Let me test it out again and try to pin down the exact sequence that caused me to lose notes. Will get back to you. Thanks Gerri. |
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| Registered: March 16, 2009 | | Posts: 121 |
| | Posted: | | | | Okay, I tested again and I definitely lost my Notes after synching.
1. I added Notes via cut and paste from IMDB for 2 movies in Ordered.
2. I moved both Movies to a. Owned b. Not Watched (custom collection)
3. Checked and Notes are there.
4. Synched with PC.
5. Notes gone in both PC and iOS for both movies.
If I now enter the Notes again and sync, they are added and I won't lose them again.
If it is any help, I set all custom collection to also appear under Owned. Hope you can reproduce this and fix it. Thanks. |
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| Registered: March 10, 2007 | | Posts: 524 |
| | Posted: | | | | Does the same thing happen if you don't cut and paste? | | | | Invelos Software, Inc. Representative |
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| Registered: March 16, 2009 | | Posts: 121 |
| | Posted: | | | | No, I did not test that. Could that make a difference? OK, I'll try it tonight at home where I can sync with my PC. Sync not working from my office no matter what I try. Thanks. |
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| Registered: March 16, 2009 | | Posts: 121 |
| | Posted: | | | | Gerri, you are right!!! Notes that are typed in synched fine. Notes that were copied and pasted were lost. I believe you can reproduce this and hopefully fix it.  | | | | Last edited: by kensong |
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| Registered: March 10, 2007 | | Posts: 524 |
| | Posted: | | | | You beat me to it, I was just getting ready to try it. Thanks for all your help. | | | | Invelos Software, Inc. Representative |
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| Registered: March 10, 2007 | | Posts: 524 |
| | Posted: | | | | In your desktop version, do you have "Use HTML for Notes" checked under options?
I tried just copying and pasting and it works fine. | | | | Invelos Software, Inc. Representative |
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| Registered: March 16, 2009 | | Posts: 121 |
| | Posted: | | | | No, it is not checked. Should I check it? I'll try it checked and get back to you. |
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| Registered: March 16, 2009 | | Posts: 121 |
| | Posted: | | | | No difference Gerri. I still lose Notes that were copied/pasted with "Use HTML for Notes" checked on unchecked. Any ideas what could be the issue? Try copying from IMDB Mobile where it's Taglines/Star Rating/User rating eg:
Avatar (2009)
(This is where the Stars Ratings are but is not copied over)
Enter the World
8.2/10 (286,622 votes) | | | | Last edited: by kensong |
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| Registered: March 10, 2007 | | Posts: 524 |
| | Posted: | | | | I will try it. My guess is that there are bad characters in what was pasted so it is stripping the notes. | | | | Invelos Software, Inc. Representative |
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| Registered: March 10, 2007 | | Posts: 524 |
| | Posted: | | | | It seemed to work fine for me. | | | | Invelos Software, Inc. Representative |
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| Registered: March 16, 2009 | | Posts: 121 |
| | Posted: | | | | I tried again by typing exactly what I copied and pasted and the typed Notes synched over perfectly so the issue is definitely a cut/paste issue. Hope this helps. |
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| Registered: March 23, 2011 | | Posts: 462 |
| | Posted: | | | | Quoting Gerri Cole: Quote:
I was not able to reproduce. I added notes to a DVD in Owned on the phone. I also added notes to 2 DVDs in Ordered on the phone. One of them I then moved to Owned on the phone. I synched to desktop. All of the DVDs showed in the right categories and when I clicked on DVD then Personalize, I saw the notes on all three.
Can you think of anything else about the situation or did I do something differently than you did?
-Gerri I think you have to sync with the windows computer both before and after you move the profile ? Please try it again. For me the notes get deleted every time, without exception. And I do NOT copy & paste, I type normally. Here's what I did to reproduce it. | | | | Last edited: by No-way |
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