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    Invelos Forums->DVD Profiler Mobile: Mobile Technical Support Page: 1  Previous   Next
Can't connect to Active Sync in Vista.
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DVD Profiler Desktop and Mobile RegistrantRuben-E
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Registered: February 17, 2008
Denmark Posts: 23
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Hello.

I'm trying to export my collection to my phone, which is a HTC Touch Diamond. I'm running DVD Profiler 3.1.1 on Vista, with the newest drivers for my phone and the latest DVD Profiler Mobile.

This is the error i get:



In Vista it's not called "Active Sync" anymore, but Windows Mobile Device Center. Can this be the problem?
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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DVD Profiler Mobile requires Activesync 2.0 be installed in order to sync.
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DVD Profiler Desktop and Mobile RegistrantRuben-E
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Registered: February 17, 2008
Denmark Posts: 23
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But how will i come around this problem? It's not called ActiveSync in Vista, and when i try to install it, it says that ActiveSync can't be installed on Vista.
DVD Profiler Desktop and Mobile RegistrantDeckard99
No choice, huh?
Registered: March 13, 2007
Germany Posts: 36
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Have you tried installing this?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx

HTH
Deckard
DVD Profiler Desktop and Mobile RegistrantPro_Trek
Who Me?
Registered: March 15, 2007
Norway Posts: 178
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i got the same phone and vista on my laptop and it works just fine with mobile device center
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Perhaps then it's a permissions issue .
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DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
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Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,918
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But do you have Mobile Device Center installed on the problem machine?  (Link above in Deckard99's post).  If so, does the Mobile Device Center display when you connect your device?
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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Per the readme, mobile requires:

- Microsoft Active Sync version 4.2 or higher
  -OR-
- Windows Mobile Device Center 6.0 or higher (on Vista)
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Quoting Ken Cole:
Quote:
Per the readme, mobile requires:

- Microsoft Active Sync version 4.2 or higher
  -OR-
- Windows Mobile Device Center 6.0 or higher (on Vista)


You're right of course. My bad. I was confusing .NET Framework 2.0 with Active Sync. Active Sync of course should be 4.2 or higher .
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DVD Profiler Desktop and Mobile RegistrantStar Contributorjhagblad
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Registered: March 13, 2007
Sweden Posts: 120
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I have no problem connecting and syncing with the same setup as Ruben-E using nothing but the software on the CDs supplied with the HTC.
DVD Profiler Desktop and Mobile RegistrantRuben-E
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Registered: February 17, 2008
Denmark Posts: 23
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Sorry for the long wait, i kinda forgot about this thread, as i'm synchronizing using Windows XP in a dual boot setup.

I have the latest Windows Mobile Device Center installed on the Vista partition with the latest phone software and the latest DVD Profiler version.

@ Dr. Killpatient, it connects fine when i just want to add or removes files in regular explorer mode. The problem only occurs when i want to synchronize in DVD Profiler.
DVD Profiler Desktop and Mobile RegistrantStar ContributorStaid S Barr
Registered: Oct 16, 2003
Registered: May 9, 2007
Netherlands Posts: 1,536
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Did you remember to install everything with administrator permissions?
Hans
DVD Profiler Desktop and Mobile RegistrantRuben-E
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Registered: February 17, 2008
Denmark Posts: 23
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Yes, everything works perfectly, but synchronizing in Vista.
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