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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2 3  Previous   Next
Server maintenance
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DVD Profiler Desktop and Mobile RegistrantStar Contributorm.cellophane
tonight's the night...
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 3,480
Posted:
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Quoting Ken Cole:
Quote:
there will be a short period of no site access.

[shiver]

Quoting skipnet50:
Quote:
Give it a rest and kwitcherbitchin'

Skip

CTRL+C
...James

"People fake a lot of human interactions, but I feel like I fake them all, and I fake them very well. That’s my burden, I guess." ~ Dexter Morgan
DVD Profiler Desktop and Mobile RegistrantJimmyDMorgan
Oh, Bloody 'ell
Registered: March 14, 2007
United States Posts: 4
Posted:
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It seems to me that Ken is working on providing us with a level of service/support that we have not had in recent months(years).  There will ALWAYS be a debugging period after a live launch that CAN NOT be anticipated during internal testing. 

I have noticed that people expect perfection immediately, and tend to overlook the fact that we have a new version of an awesome software package for the first time in WELL OVER A YEAR. 
People need to be patient and let Ken and Gerri work out these few bugs. 

If there is an issue you find, just make a note of it, check it in a few days, and give them a chance to work things out!

Thanks for the open lines of communication Ken and Gerri!
DVD Profiler Unlimited RegistrantStar ContributorKevin
Registered March 22, 2001
Registered: March 13, 2007
Posts: 609
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Heh. I design/manage 6 websites, and am the admin at three online forums. I can tell ya this..

1. Not everything works all the time. And it's the people that don't understand that do the wining.

2. I learned years ago... no website is ever completed/finished. it's always 'under construction.'

As long as the people behind the site are making an effort, I have no problems. It's only when they bail on the place to I shrug my shoulders and then leave.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
Posted:
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Update: The fix has passed testing.  We plan to roll it out at 9:00 PM central time.  Site downtime should be less than one hour.
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar ContributorLithurge
Paralysis by analysis
Registered: March 13, 2007
Posts: 1,265
Posted:
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Quoting Ken Cole:
Quote:
Update: The fix has passed testing.  We plan to roll it out at 9:00 PM central time.  Site downtime should be less than one hour.


Excellent news, thanks for keeping us updated.
IVS Registered: January 2, 2002
DVD Profiler Desktop and Mobile RegistrantStar Contributorlyonsden5
Hello old friends!
Registered: March 13, 2007
Reputation: High Rating
Posts: 2,372
Posted:
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Quoting Ken Cole:
Quote:
Update: The fix has passed testing.  We plan to roll it out at 9:00 PM central time.  Site downtime should be less than one hour.



DVD Profiler Unlimited RegistrantStar Contributorbob9000
safety word?
Registered: March 13, 2007
Canada Posts: 844
Posted:
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Quoting Ken Cole:
Quote:
Update: The fix has passed testing.  We plan to roll it out at 9:00 PM central time.  Site downtime should be less than one hour.


Wicked
DVD Profiler Unlimited RegistrantStar Contributorruineddaydreams
Registered: Dec. 2, 2002
Registered: March 14, 2007
United States Posts: 1,338
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can't wait to upload my collection
-JoN
DVD Profiler Desktop and Mobile RegistrantStar Contributorlyonsden5
Hello old friends!
Registered: March 13, 2007
Reputation: High Rating
Posts: 2,372
Posted:
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Quoting Ken Cole:
Quote:
Update: The fix has passed testing.  We plan to roll it out at 9:00 PM central time.  Site downtime should be less than one hour.


c'ya in an hour or so

(fingers crossed)
DVD Profiler Desktop and Mobile RegistrantStar Contributorhal9g
Who is John Galt?
Registered: March 13, 2007
Reputation: High Rating
United States Posts: 6,635
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10:28 EDT and the site is still up??
Hal
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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The maintenance is on hold for a bit.
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantStar Contributorruineddaydreams
Registered: Dec. 2, 2002
Registered: March 14, 2007
United States Posts: 1,338
Posted:
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Quoting Ken Cole:
Quote:
The maintenance is on hold for a bit.



waited this long - i'm sure we can wait a bit longer...
-JoN
DVD Profiler Unlimited RegistrantStar ContributorKevin
Registered March 22, 2001
Registered: March 13, 2007
Posts: 609
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Ken's still enjoying those adult beverages we said he could have. And remember, since someone said he could have 24 - one for each hour - he's probably pretty wasted by now. 
DVD Profiler Unlimited RegistrantStar Contributorruineddaydreams
Registered: Dec. 2, 2002
Registered: March 14, 2007
United States Posts: 1,338
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forgot about that - guess i shouldn't wait up on tis one tonight huh...
-JoN
DVD Profiler Unlimited Registrantchibul
formerly abrg923
Registered: March 13, 2007
United States Posts: 462
Posted:
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Quoting JimmyDMorgan:
Quote:
It seems to me that Ken is working on providing us with a level of service/support that we have not had in recent months(years).  There will ALWAYS be a debugging period after a live launch that CAN NOT be anticipated during internal testing. 

I have noticed that people expect perfection immediately, and tend to overlook the fact that we have a new version of an awesome software package for the first time in WELL OVER A YEAR. 
People need to be patient and let Ken and Gerri work out these few bugs. 

If there is an issue you find, just make a note of it, check it in a few days, and give them a chance to work things out!

Thanks for the open lines of communication Ken and Gerri!


Exactly.

We've NEVER seen this type of service from Ken, and Gerri as well. I'm loving this, and am more than willing to deal with a few bugs as a result. In the past, this would've happened without us hearing a word. So I view this as a minor issue. Hopefully it comes back ASAP.
"I am Andrew Ryan and I am here to ask you a question:
Is a man not entitled to the sweat of his own brow?

No, says the man in Washington. It belongs to the poor.
No, says the man in the Vatican. It belongs to God.
No, says the man in Moscow. It belongs to everyone.

I rejected those answers. Instead, I chose something
different. I chose the impossible. I chose…
Rapture."
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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The site is now back and all functions have been re-enabled.  Please let me know if you notice anything amiss, and thanks again for your patience.
Invelos Software, Inc. Representative
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