Quoting DVDwatchers:

Quote:
If a full backup were provided along with detailed steps for producing an issue, I would expect my programming staff to nail down the problem quickly,

Just an FYI...there is no 'programming staff', there is just Ken.  That doesn't explain why you haven't recieved an answer of some kind, but it might explain why the issue hasn't been nailed down.

What have you done to the iPhone/iPad so far?

Updated to the latest version?

Strong reboot? (Turning off by holding the Off button until the slider appears.)

Hard reset? (I believe this is done by holding Off and Home buttons simultaneously until the Apple logo appeards. Make sure to backup before this...; except DVD Profiler, maybe.)


I remember that one of the earlier iOS versions created problems with my phone only few others seemed to have. It would crash a lot, basically rebooting itself. Once the next iOS version came out the problem disappeared.

Perhaps your next best option would be to make a backup of your database, minus the cover images, and find some kind soul with the DVD Profiler app who would be willing to load your collection on their device to see if they have the same issues.  That would tell you if it's the data or a problem with your iDevice.

If no one else volunteers, I will.  But it would be Sunday at the earliest before I could get to it.  And with Sunday being Easter, it may take me even longer.

I have been using DVDP for what seems to me to be eons, well, at least since well before Invelos acquired the original.  I bought it for the iPhone on the day it was released and now I have it on my new iPad 2 and I have never encountered one minute of difficulty or failure.  Perhaps I am just lucky, I don't know but maybe, just maybe it could be because I update windows religiously, I have no pirated or trial software installed, I use AVG and not Norton or Macafee as my security and Bit Torrent is banned in my house.  None of the forgoing is because I am purient, but rather through the experience of using each of them on past machines over the last 20 years or so and learning the hard way the pitfalls of each and the conflicts they can cause.  There are other programs that I avoid like the plague such as Real Player, but I'm not going to discuss that here.  I just wanted to point out that problems with DVDP are more likely to be caused by other software and the unseen, undesirable demands they make on our systems.

Wal

Quoting wally3178:

Quote:
I have been using DVDP for what seems to me to be eons, well, at least since well before Invelos acquired the original.  I bought it for the iPhone on the day it was released and now I have it on my new iPad 2 and I have never encountered one minute of difficulty or failure.  Perhaps I am just lucky, I don't know but maybe, just maybe it could be because I update windows religiously, I have no pirated or trial software installed, I use AVG and not Norton or Macafee as my security and Bit Torrent is banned in my house.  None of the forgoing is because I am purient, but rather through the experience of using each of them on past machines over the last 20 years or so and learning the hard way the pitfalls of each and the conflicts they can cause.  There are other programs that I avoid like the plague such as Real Player, but I'm not going to discuss that here.  I just wanted to point out that problems with DVDP are more likely to be caused by other software and the unseen, undesirable demands they make on our systems.

Wal

I have to say I agree with this quote, though its of absolutely no help to the poster with the troubles.  So far (knock wood) DVDProfiler for the PC and the iPhone hasn't given me any troubles at all and works flawlessly.  I'd really lookin into the person's PC to see if there's a problem there somewhere.. perhaps the port connecting the iOS to the PC etc?

for more details :

- I created my Database on my iphone 4 and it crashes already.
- I bought Windows version and when i want to download my iOS database, it crashes too...

Do i have to create a Computer database before sending it on my iPhone ? help me please !

Thanks Silent Bob ! I tried to open a new support ticket yesterday, and i'm waiting for an answer ! Thanks for the advice too ! i'll try it tomorrow

Hi !
After the creation of my support ticket, they told me to create the first version of my DB on my computer and only after, export it on my iOS... After this, i can add DVDs with my iphone and export them to the computer. That's the only solution i tried, and it works