Quoting mreeder50:

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Quoting Eagle:

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I'm paying for 25Mbps...not quite getting it 

If you haven't already, I would call Comcast and make them fix it. Usually there is a setting they can make or the lines are not clean and are bleeding the bandwidth. I had similar problems and it got fixed.

I'm in a struggle with Comcast right now. According to them, it's my outdated rental modem causing the slowdown. I simply need to order a free upgraded modem to take advantage of the higher speed. Before I do that, I need to settle my billing/service issue with them.

I'm currently paying about $165/mo for non-HD expanded basic TV, the 25Mbps internet, and phone. After speaking to their retention dept, I was offered an upgrade to HD Preferred TV, 105 Mbps internet, plus phone for $150/mo. I don't really need that internet speed, at least at this point, so that seems a bit high priced to me. This left me with 3 options: 1) take the Comcast offer, 2) switch to Fairpoint (the local competition) for a similar level of service but adding HD service (via DirectTV) for $75/mo...a real pain since we have business emails addresses with Comcast, 3) split up the services by keeping Comcast for internet only, switching the TV to DirectTV with HD service, and dropping the landline phone (which we never use anyway).

I was all in favor of option 3 and buying my own modem (Motorola SB6141 for $75) to maximize my speed & cut out the rental cost of $8/mo for the modem. When I tried to do this, Comcast offered a new lower rate of $125/mo for the same service I have now. If I go with option 3, it'll cost about the same since Comcast won't offer me anything less than $65/mo for internet only at 25Mbps. So, I'm trying to figure out if I should go for A) non-HD service + internet + phone from Comcast, or B) HD service from DirectTV + internet from Comcast + no phone. Option B means I can use the Motorola modem I mentioned since there's no phone involved. Option A means I can't use the Motorola modem and would have to continue leasing a newer Comcast modem (or find another modem that supports voice).

Sorry for the rant

Quoting Katatonia:

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Quoting Eagle:

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I'm in a struggle with Comcast right now. According to them, it's my outdated rental modem causing the slowdown. I simply need to order a free upgraded modem to take advantage of the higher speed. Before I do that, I need to settle my billing/service issue with them.

They are probably correct regarding the modem. I was using a Motorola DOCSIS 2.0 cable modem until last year. I was suddenly getting random slowdowns and constantly losing a connection. Charter cable sent me a replacement Motorola DOCSIS 3.0 modem, and the problems went away.

I have Cox, and they actually told me at the time I upgraded my service that I would need a new modem. Cox doesn't do modem rentals (at least in this city, they sell them or let you purchase them elsewhere), but they went ahead and just gave it to me since I was upgrading the service and I have been with them so long.  It is a Cisco DPC3010 which is DOCSIS 3.0.

It seems to me Comcast should have known your service was incompatible at the time of upgrade since  you are renting and they know exactly what modem you have.

In their defense, Comcast did contact me a few weeks ago and told me I needed to upgrade my modem to take advantage of higher speeds. They've been so unhelpful with me lately though, that I'm trying to distance myself from them as much as possible. I just had DirectTV installed this morning (hooray...I now have HD service! ) and with the new modem I bought over the weekend, that will give me the higher internet speed. Tomorrow, all Comcast equipment will be returned to them. I guess I'll lose my landline phone service, but I don't really care about that anyway.

Checking my internet while the Edinburgh server is being upgraded. My ping is awful but still getting over 30MBS though my package is 50MBS.

Upgraded my connection:

Quoting Lewis_Prothero:

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Upgraded my connection:

German ISP's don't joke around when they promise you a 100M connection

Evidently Comcast upped the ante from 50 to 120 and didn't even mention it to us.